Mental Toughness Leadership Training

• Improved Leadership Skills
• Increased Sales
• World-Class Development
• Greater Engagement/Job Satisfaction
• Higher Retention Rates
• Better Customer Service
• Enhanced Hiring Criteria
• World-Class Performance Under Pressure

Most corporate client’s management teams and sales teams report dramatic increases in results. Management teams benefit by learning how to coach the mental toughness process and implementing it into their daily routine. Managers often adopt new and additional criteria for hiring after completing the process. Employee retention rates are positively impacted due to the personal benefits gained during the training.

I deliver both professional and personal results. The process helps managers in developing their people for promotion and gives them psychological tools to help them thrive in a permanent white-water environment.

Since most research shows that an employee’s job is not the most important aspect of his or her life, the ongoing personal benefits of this process tend to raise the switching cost of an employee moving to another company.

Leaders often cite better customer service from their teams because of their new level of focus on the customer.

Mental Toughness Leadership Training (MTLT) is about training people how to think like world-class performers, and how to control and manipulate their own emotions for maximum performance. MTLT is a cross between emotional intelligence training and critical thinking. It’s an introspective process that causes people to examine their thoughts, feelings, attitudes, and beliefs and how they directly impact their results with prospects and customers. I call this process, ‘Facilitated Introspection’.

MTLT is an awakening to expose participants to the process and teach them the world-class level of emotional competence and psychological performance. I further facilitate this transformation over a 12-month period through web-based video training. Participants are assigned 15 minutes of video training/answering questions each week.

Leadership teams learn mental toughness tools, techniques, and critical thinking strategies they can use immediately in the field during face time with customers.

The mental toughness tools, techniques and critical thinking strategies help people become bolder, more focused, and proficient in controlling their emotions under pressure while boosting their immunity to rejection and the psychological distractions of organizational change.

The biggest benefits to be increased results; an enhanced ability to function during organizational change; and increased retention rates combined with elevated engagement scores and overall job satisfaction.

Leadership of the program is assumed by the leaders/managers and continues in perpetuity. The mental toughness process is a one-time investment with a customized curriculum designed for short and long- term impact. Managers are groomed from the launch of the process to assume leadership within 12 months.

Management must be committed to long-term success and recognize that this process will cast a spotlight on their people; both the strongest and weakest, and the weakest will not be happy about it. Due to the direct delivery and comprehensive nature of the process, low and marginal performers have nowhere to hide and are often relocated within or separated from the company. Leaders dedicated to results see this as a benefit, while leaders who are more concerned with popularity hate it. Senior management should address this issue prior to engaging in Mental Toughness Training.